These Terms of Service (“Terms”) are a legally binding agreement between you and Pinnable HK Limited (“Pinnable,” “we,” “our,” or “us”), governing your use of the Echo apps for Mac, Windows, iPhone and Android (the “Apps”), Echo’s agent, and related services (together, “Echo” or the “Service”).
By downloading, installing, accessing, or using Echo, you acknowledge that you have read, understand, and agree to be bound by these Terms. If you do not agree, do not access or use the Service. If you accept these Terms on behalf of an employer or other legal entity, you represent and warrant that you have authority to bind that entity, and “you” refers to that entity.
PLEASE NOTE: THESE TERMS CONTAIN A BINDING ARBITRATION PROVISION AND A CLASS ACTION WAIVER (SECTION 13). PLEASE READ THEM CAREFULLY, AS THEY AFFECT YOUR LEGAL RIGHTS.
Any personal data you submit to us or that we collect about you is governed by our Echo Privacy Policy, which is incorporated into these Terms by reference.
1. Acceptance of these terms
These Terms are effective as of the date you first download, install, access, or use the Service, whichever is earliest. Your continued use of the Service constitutes ongoing acceptance of these Terms as they may be updated under Section 14.
2. The Service
Echo is a meeting assistant for desktop and mobile that helps you capture, transcribe, take notes from, and review your meetings, with an agent that works on what you ask, such as research, documents, and actions in apps you connect. We may add, change, or remove features over time, and we may suspend or discontinue all or part of the Service at our discretion. The Service is provided on an ongoing basis and is not a one-time deliverable.
You can start using Echo free of charge. Paid plans are also available. Some features have daily limits; Echo shows how much you have used and when it resets. We present a paid plan’s pricing and terms before you incur any charge.
3. Accounts, security, and eligibility
Using Echo requires an account. As part of registration you may be asked to provide certain information. You agree to:
- Provide accurate information when you register and keep it current and complete.
- Keep your credentials secure and not share your account with others. You are the sole authorized user of your account.
- Be responsible for all activity that occurs under your account or password.
You must be at least 18 years old, or otherwise of the age of majority and capable of forming a binding contract in your jurisdiction, to use the Service. Notify us promptly at security@skillflo.ai if you suspect any unauthorized use of your account or any other breach of security. Your account is not transferable.
4. Acceptable use
You agree not to:
- Use Echo for any unlawful purpose or in violation of any applicable law or regulation.
- Record, transcribe, or otherwise capture any meeting without obtaining any consent legally required from the other participants. You are solely responsible for complying with all recording- and notice-consent laws that apply to you and your meetings (see Section 5).
- Use Echo’s search features to send unsolicited messages, or to collect or use personal data in breach of data-protection, anti-spam, or anti-discrimination laws.
- Reverse engineer, decompile, disassemble, or attempt to extract the source code of the Service, except to the extent that restriction is prohibited by applicable law.
- Use any automated system (such as robots, spiders, scrapers, or crawlers) to access the Service other than through functionality we provide.
- Interfere with, disrupt, compromise the integrity or security of, or attempt to gain unauthorized access to the Service, its related systems, or other users’ accounts.
- Upload or transmit viruses, worms, or other malicious code through the Service.
- Resell, sublicense, rent, lease, or otherwise commercially exploit the Service without our prior written permission.
- Impersonate any person or misrepresent your affiliation with any person or entity.
- Encourage or enable any other individual to do any of the foregoing.
5. Your content, meeting data, and recording consent
You retain all ownership rights in the meeting recordings, transcripts, notes, and other content you create, capture, or upload through Echo (“Your Content”). We do not claim ownership of Your Content.
You grant Pinnable a limited, non-exclusive license to host, store, process, and transmit Your Content solely to operate and provide the Service to you — for example, to generate transcripts and notes and to sync your data across your devices. This license ends when Your Content is deleted, except where retention is required by law. Our handling of Your Content is described in our Echo Privacy Policy.
Recording consent is your responsibility. Laws governing the recording of conversations vary by jurisdiction and some require the consent of all participants. You are solely responsible for obtaining any consent legally required from other participants before recording, transcribing, or capturing a meeting with Echo, and for providing any notices the law requires. You represent and warrant that you have the necessary rights and consents to capture and process Your Content through the Service.
Other people’s data is your responsibility too. If you bring other people’s personal data into Echo, or ask Echo to find it (for example CVs, candidate profiles, or company contacts), you are responsible for having the right to do so and for using it lawfully, including any consent, notice, anti-discrimination, and anti-spam rules that apply.
6. AI-generated output
Echo uses artificial intelligence and machine-learning technologies to produce transcripts, notes, summaries, files, shortlists, candidate assessments, lead lists, and related output. You acknowledge and agree that Echo’s output is AI-generated, may contain errors or omissions, and is not professional advice of any kind. Automated output is provided for your convenience only and should not be relied upon as the sole basis for any decision. You are responsible for reviewing automated output before relying on it. Lead lists and contact details must be checked by a person before you contact anyone.
7. Echo’s agent and connected apps
Echo’s agent can act in apps you connect only after you approve each action. You are responsible for the actions you approve and for your use of those apps, which remain subject to their own terms.
8. Third-party services
Echo integrates with third-party services that you choose to connect, such as Google, Microsoft, and Apple (for example, calendars or sign-in), the apps you connect to Echo’s agent, Skillflo Hire, and the providers we use to deliver the Service. The Apps are distributed through app stores, whose terms also apply to your download. Your use of those services is governed by their own terms and privacy policies, and we are not responsible for third-party services or content. Echo’s use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. See our Echo Privacy Policy for details on what data is accessed and how it is used.
9. Intellectual property and license to use
The Service and all materials in it — including software, the Apps, text, graphics, images, logos, trademarks, and the look and feel (collectively, “Echo Content”), and all intellectual-property rights in them — are the exclusive property of Pinnable or its licensors. Echo Content does not include Your Content.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to download and use the Apps and to access the Service for your own use. Except as expressly permitted here, you may not copy, modify, distribute, publicly display, publish, or create derivative works from the Echo Content, and nothing in these Terms grants you any right in our trademarks or other intellectual property.
If you send us suggestions or feedback about the Service, you agree we may use that feedback without restriction or any obligation to you.
10. Disclaimer of warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT TRANSCRIPTS, NOTES, OR OTHER AUTOMATED OUTPUT WILL BE ACCURATE OR COMPLETE. YOU USE THE SERVICE AT YOUR OWN RISK AND ARE RESPONSIBLE FOR REVIEWING AUTOMATED OUTPUT BEFORE RELYING ON IT.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PINNABLE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, WHETHER IN CONTRACT, TORT, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (I) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE, OR (II) ONE HUNDRED U.S. DOLLARS (USD 100). IF YOU USE ECHO FREE OF CHARGE, AMOUNTS PAID MAY BE ZERO.
12. Indemnification
You agree to indemnify, defend, and hold harmless Pinnable and its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (i) your use of the Service; (ii) your breach of these Terms; (iii) your violation of any law or the rights of any third party, including any failure to obtain consent required to record a meeting; or (iv) Your Content.
13. Arbitration & class action waiver
PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS AND GOVERNS HOW YOU AND PINNABLE CAN BRING CLAIMS AGAINST EACH OTHER.
If any dispute or claim arises out of or relating to these Terms or your use of the Service, you agree to first contact us at legal@skillflo.ai and to attempt in good faith to resolve the matter directly. If the matter is not resolved within 30 days, you and Pinnable agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (collectively, “Disputes”) will be settled by binding and final arbitration on an individual basis, except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual-property rights. The arbitration will be seated in Hong Kong and conducted in the English language, and judgment on the award may be entered in any court of competent jurisdiction. You and Pinnable both waive the right to a trial by jury.
Class action waiver. You and Pinnable agree that any proceedings to resolve Disputes will be conducted only on an individual basis and not in a class, consolidated, or representative action. The arbitrator may not consolidate more than one person’s claims or preside over any form of class or representative proceeding.
14. Changes to these terms
We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect means you accept the revised Terms. If the changes are unacceptable to you, you must stop using the Service.
15. Termination and suspension
You may stop using Echo and delete your account at any time. Deleting your account starts a 30-day grace period in which you can restore it; after that, your account and its meetings are permanently deleted. If you own an organization, transfer its ownership or delete it before deleting your account. We may suspend or terminate your access to the Service if you violate these Terms or if we reasonably believe it is necessary to protect the Service or other users. On termination, your right to use the Service ends, and we may delete your data in the normal course of operation. Sections that by their nature should survive termination — including ownership, disclaimers, limitation of liability, indemnification, and arbitration — will survive.
16. Governing law
Except as otherwise provided in Section 13, these Terms and your use of the Service are governed by and construed under the laws of the Hong Kong Special Administrative Region, without regard to its conflict-of-law principles.
17. Notices
You consent to receive notices, disclosures, and other communications from us electronically, including by email or by posting within the Service or on our website, and you agree that such electronic communications satisfy any legal requirement that they be in writing. Notices to us under these Terms should be sent to legal@skillflo.ai.
18. General
These Terms are the entire agreement between you and Pinnable regarding the Service. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce any right is not a waiver of it. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets.
19. Contact
Questions about these Terms: legal@skillflo.ai.